Format Digital

Services

How We Work

Every project starts with the same question: What are you actually trying to achieve?

Not what pages you need, not what your competitor's site looks like – what does success mean for this project, and how do we get there?

👋 We're a small, senior team. No account managers, no handoffs between departments. The people you talk to 👨🏼‍💻 are the people who design and build your project. That's deliberate – it means fewer misunderstandings, faster 🚀 decisions, and work that stays true to the strategy behind it 🎯.

We work with two kinds of clients: businesses & startups who need more than a brochure site, and agencies who need a build partner they can trust with complex projects. In each case, the approach is the same.

Clarity

Before anything gets designed or built, we need to understand the problem properly. What's the project trying to do? Who's it for? What does the business need it to achieve?

This isn't a long, drawn-out discovery phase. It's focused, practical work that gives the project a clear direction – so every decision that follows has a reason behind it.

We'll challenge assumptions early, including our own. The goal is to arrive at a brief that everyone believes in, not just one that ticks boxes.

Design

Design is where strategy becomes tangible. We work through information architecture, user flows, and interface design – making decisions about how people will actually move through and use what we're building.

Every element earns its place. We don't add features because they're fashionable or fill space because it's empty. The goal is an interface that works hard, communicates clearly, and feels right to use.

We present design in context – in the browser, at real sizes, with real content where possible. It's the fastest way to make good decisions together.

Build

What we build is engineered to perform on day one and hold up later. We work tools chosen for their flexibility, performance, and what's best suited to your project. For projects where Webflow is the right fit, we build with custom React components and DevLink for a level of sophistication most Webflow builds don't reach.

Performance isn't an afterthought. Fast load times, clean code, and solid infrastructure are baseline expectations, not premium add-ons.

We also build for the people who'll manage the site after launch. Content management should be simple, intuitive, a great user experience, and not something that requires a manual or a developer on call. It should be a joy to use, not a chore.

Technology

We choose tools based on what the project needs, and prioritise the long-term success and maintainability of your project. In addition to the tools listed, we also have deep experience building and maintaining sites with a wide variety of other modern web technologies.

  • React
  • Next.js
  • SvelteKit
  • Sanity
  • Payload
  • TypeScript
  • Webflow

At the end of the day it's about understanding your unique needs and crafting a technical approach that sets your project up for long-term success. We draw on our deep experience across a range of modern web technologies to thoughtfully select and combine the tools that will deliver the most value for your project.

Common
questions

Who do you usually work with?

Mostly businesses and startups who need more than a brochure site, and brand & design agencies looking for a senior build partner. If the work is complex and you want to talk to the people designing and building it, we're a good fit.

What technologies do you use?

Whichever is the best fit for the project - we don't force a house stack. Custom sites usually land on React with Next.js or SvelteKit, TypeScript, and a headless CMS like Sanity or Payload. When visual editing and a faster launch matter more, Webflow with custom React via DevLink is often the better call.

Do you take on Webflow projects?

Yes - including the ones that need custom React and DevLink rather than no-code workarounds. If Webflow isn't the right tool, we'll say so and recommend a custom build instead.

Do you work with other agencies?

Yes. We can stay behind your brand, plug in alongside your designers and strategists, or be named on the project - whichever fits how you already work. You keep the client relationship; we handle the build.

Can you help with an app we built using AI?

Yes. We'll audit the actual codebase - architecture, authentication, data, secrets, hosting - and turn it into a production-ready app. Once it's stable, we can stay on for support. If a rebuild is faster and cheaper than patching what you've got, we'll say so.

Great work starts with great conversations.